You may return unopened items sold and fulfilled by Tranqwl within 30 days of purchase for a full refund. Please note:
- Refunds are not eligible if 30 days have passed since your purchase date
- We require the receipt or proof of purchase to process your refund
- You are responsible for return shipping costs
Once we receive the returned product, a refund will be issued, and you will receive an email notification.
Late or missing refunds:
If you haven’t received a refund yet, please check the method of payment you used and contact your bank or credit card company. It may take some time before your refund is officially posted due to processing time.
If you’ve done all of this and have still not received your refund, please contact us at firstname.lastname@example.org
1843 Arapahoe Street
Los Angeles, CA 90006